Epitiro ISP-I© is a real-time early warning and performance monitoring system. It detects degrading service levels and network degradation, alerting you and thus allowing you to act before the problems become critical and SLAs are breached. ISP-I© provides the industry's most advance monitoring and management reporting system enabling you to maintain the highest levels of customer service and performance.

The ISP-I© delivery network uses the latest technology to continually monitor your performance from your customer's perspective and deliver on-demand, real-time statistics, both on-line and via printed reports. ISP-I© allows you to define your own user environment and tailor your console to your own particular requirements and preferences. You can select any data sub-set you require, interrogate any parameter and generate paper-based reports of any results obtained.

Monitor Customer Experience
What do your customers actually experience when they use your service?

For example:

• Can they login?
• How long does it take?
• When do bottlenecks occur?
• How often are the lines busy?
• How fast (or slow) is their connection?

Be Alerted Before a Problem Becomes a Crisis
ISP-I© allows you to define your own performance tolerances for each system parameter. By monitoring system trends (e.g. improving or worsening) ISP-I© is able to inform you before these tolerances are breached, allowing you to take remedial action and prevent potentially-costly SLA breaches.